What if I am purchasing tickets from outside Macao and Hong Kong? Will you send tickets Overseas?
We will only mail or courier tickets to Macao or Hong Kong. For those customers outside these areas, your tickets will be available for collection from one of our ticket collection points in Macao prior to the event.
Where will my tickets be available for collection?
Tickets can be collected from either Venetian-Macao-Resort-Hotel, or from Sands Casino at the following locations:
- Venetian-Macao-Resort-Hotel:
- Venetian Hotel Concierge (Ground Floor)
- Venetian Podium Box Office opposite the main entrance of Venetian Arena (Ground Floor)
- The following 4 Cotai Rewards Club Counter locations: (Ground Floor)
1. Next to Hotel Reception in front of the elevator at the West Entrance
2. Near Red Dragon Noodles Restaurant at Casino Phoenix
3. Next to Sport Book Lounge at Casino Golden Fish
4. Near the ATM located between Casino Red Dragon and Hotel Suites North
- Sands Casino:
- Lobby Foyer information Desk (Ground Level)
- Sands Theater Box Office - Sands Theater (Level 3)
- Gondola Tickets:
Gondola tickets can be collected from the following locations:
- Grand Canal Shop 2301 and 2660 (Level2) & Shop 2662 (Level 3)
- Gondola Counter located next to the outdoor lagoon
What do I need to bring to collect my tickets?
As part of the VMT Conditions of sale, the only person authorized to collect tickets is the credit card holder/owner. Please present the same credit card that you used to make the original purchase, together with your identification card or passport, and your reservation number for ticket collection.
What if my tickets are lost or stolen?
Upon request, reserved seating tickets can be re-issued providing correct details are obtained from the original ticket purchaser. An administration fee of $30.00 (MOP) will be charged per ticket.
Please send us an email or contact our customer service team with an explanation of your lost/stolen tickets including: - your Venetian Macao Ticketing reservation number
- details of the event including: name, date and time
Only the credit card holder is entitled to collect replacement tickets, upon presentation of their credit card used to make the booking, sufficient photo identification and their Venetian Macao Ticketing reservation number.
Please note: replacement tickets cannot be re-sent via mail or courier. Tickets must be collected from the Box Office 1 hour prior to the start of the event. Original tickets will become void and will not provide access to the venue.
What will happen if I buy tickets from an unauthorized vendor?
Tickets purchased or obtained from unauthorized sellers may not be valid for entry. Furthermore, customers holding counterfeit or fraudulent tickets from unauthorized sources will not receive refunds.
What is my reservation number?
Once you have completed a transaction and purchased tickets with us, the customer service representative (phone bookings) will issue you a reservation number that is unique to your purchase. If you booked via the Internet, you will receive a reservation number via email. Please keep a record of you reservation number, as it will provide a quick reference for your booking details if you need to contact us regarding your tickets.
Why are there limits set on how many tickets I can purchase?
Ticket limits may apply to some events so that the distribution of seats is as fair and equitable as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets.
Does my child need a ticket?
Yes. Regardless of age - each person attending events, must have a valid ticket.
Can I choose a Specific Seat?
No. Tickets are allocated via our ticketing network on a "next best available" seating system. This means that for each event, tickets become available in order of best seating, according to the type of event taking place within the venue. When you make your booking, the tickets allocated to you are the best available in your chosen price category - at that time.
What is a restricted view seat?
A restricted view seat refers to a seat that has some obstructed or restricted view of a particular event and will depend upon the type of event being held in the Arena. Please call (853) 2882-8818 for further details.
Can I get a Refund?
As per the VENETIAN MACAO TICKETING CONDITIONS OF SALE, no refund or exchange on any ticket is permitted unless an event is postponed or cancelled in which case a Notice of Cancellation or Postponement will be placed in the media by the Promoter or VMT. If a refund is made, VMT may, to the extent permitted by law, retain any fee it has charged. See VMT Refund Policy for further details.
How do I request a wheelchair seat?
If you have special seating requirements such as wheelchair access, please contact our customer contact center and speak to one of our customer service representatives, and they will be happy to assist with you with your seating allocation (853) 2882-8818.
Do you have special entrance for wheelchair guests?
Yes. The Arena is accessible by both ramp and lift - providing adequate access for wheelchair users. Wheelchair amenities are also available at the Arena.
What forms of payment do you accept?
We will gladly accept payment via all major credit cards including Visa, MasterCard, and American Express. Cash payments will only be accepted for tickets purchased from Box Office outlets located at both Venetian and Sands Casino.
What should I do if an event is cancelled / postponed?
If an event is cancelled or postponed, we will notify costumers through our website and via media outlets, outlining details on how to request a refund.
Why is there a time limit when purchasing tickets?
A time limit of 15 minutes is given to ensure fair access for all customers wanting to purchase tickets - as once people leave the website, more people can then gain access to purchase tickets. If your session time expires, you will receive a notification, and will be required to access the web site again.
Will more seats become available for sale at a later date?
On some occasions limited seats maybe released closer to the event.
Contact Ventian Arena
We would love to hear from you! To contact us:
- Phone (853) 2882-8818. Our representatives are a avilable from 10:00 to 22:00 seven days a week.
- Send us an email at events@venetian.com.mo.
- Venetian Macao Ticketing Box Office (opposite Venetian Arena), The Venetian-Macao-Resort-Hotel, Cotai Strip, Taipai, Macao.
Venetian Macau Arena Facilities
Patron support facilities such as toilets, food outlets, merchandise stands and bars are located on both levels of the Arena, and are evenly distributed around each concourse to allow easy access for all patrons. Please note that:
- Each toilet facility contains wheelchair and mobility impaired facilities.
- Baby Change facilities are available on Level 1.
- First Aid facilities are located on Level 1.
- Public Telephones are available for your convenience on Level 1.
Cloak Room
Cloak Room facilities are available on Level 1 located (to the left) just inside the main entrance.
Smoking Policy
Smoking is prohibited inside The Venetian Arena, including all premium seating, dining, and entertainment areas.
Age Restrictions
Please be advised that all children and babies are required to have tickets for admission.
Disability Access
Each of the entrances to The Venetian Arena are fully accessible for the disabled. All levels of the building are also fully accessible via passenger lifts convenient for a wheelchair user. Designated wheelchair amenities for disabled patrons are provided on Level 1, with all public toilets containing wheelchair and mobility impaired facilities.
Wheelchair seating areas are located on both Level 1 and Level 2 of the Arena, for patrons with disabilities. Additional seats for minders of disabled patrons can be purchased in the adjacent seating areas.
For all disability access bookings please contact our Ticketing Contact Center and speak to one of our customer service representatives, who will be happy to assist you with your seating allocation. Phone: (853) 2882-8818.
Corporate Packages
For information regarding corporate hospitality packages for events at The Venetian® Macao-Resort-Hotel, please contact our corporate hospitality team at: corporatesales@venetianarena.com.mo or call (853) 2882 8818
Venetian Arena Macau Conditions of Entry
Entry to The Venetian Arena is subject to the following conditions:
Everyone must have a ticket for admittance regardless of age.
Exit/Re-entry into The Venetian Arena is not permitted.
All guests maybe subject to a search, including bags, clothes and other possessions, when entering the Arena. Searches may also be carried out while inside the premises or when leaving it. Guests who don't agree to be searched maybe denied entry or ejected from the Arena.
The right of admission is reserved and is subject to the seller's and the venue's Conditions of Entry. Late arrival may result in non-admittance until a suitable break in the performance.
Whenever a guest is not admitted to enter the premises or when a guest is ejected from it for any reason stated in these Conditions, no refund will be paid in respect to the ticket.
Merchandise related to an event may only be sold by registered parties and may not be sold or resold on The Venetian Macau Hotel Resort or areas adjacent to The Venetian Macau Hotel Resort.
The following items ARE allowed in The Venetian Arena:
Plastic Bottles (One bottle per guest with cap removed is allowed), Binoculars, Bags containing just-purchased merchandise, Umbrellas (however these must be cloaked.) Please check specific event information for more information.
The following items are PROHIBITED and therefore NOT permitted in The Venetian Arena and are subject to change depending on specific event requirements:
Cameras, Large Bags, Backpacks, Briefcases, Coolers, Glass Bottles, Cans, Alcoholic Beverages, Thermoses, Video Cameras, Recording Devices, Professional cameras and tripods, Pets (only service animals are permitted), Aerosol Cans, Firearms, Knives (incl. pocket knives), Box Cutters or Weapons of any kind, Chains, Hanging Banners, Signs, Sticks, Poles, Laser Pointers, Noise Makers, Whistles, Air Horns, Bull Horns, Fireworks, Clothing containing vulgar language, Drugs, Narcotics, Illegal Substances, Pepper Spray, Mace and any item deemed by management to be dangerous or inappropriate.
Prohibited items that are discovered during inspections at The Venetian Arena entrances must either be removed from the venue or discarded. The Venetian Arena will provide a cloaked storage area for only some items. Unlawful items that are discovered during security inspections are subject to being confiscated and the person in possession of those items will be handed over to the police.
WHILE IN YOUR SEAT
Proper behavior is expected from all of our guests. Foul/abusive language and/or overly rowdy behavior will not be tolerated and will be cause for ejection from The Venetian Arena. Notify the nearest Guest Services or Safety/Security Representative immediately if actions of this type occur near you. Retain ticket for Guest Services Representatives to verify proper seat location. Adults should ensure that children are in possession of their own ticket. This will facilitate reuniting the child with parents should they become separated.
Sit only in your assigned seat to avoid inconveniencing other guests.
Keep aisles clear at all times; emergency situations require that stairways be kept clear. Guests sitting or standing in the Arena aisles jeopardize the safety of others.
Be prepared to show your ticket each time you enter your assigned seating section.
ALCOHOL POLICY
Guests who attend events at The Venetian Arena expect to have a good time. As such, it is our duty to ensure that those guests who drink alcoholic beverages do so responsibly. The following is a list of the alcohol policies instituted at The Venetian Arena:
Guests will not be permitted to bring alcoholic beverages into The Venetian Arena.
Guests will not be allowed to enter The Venetian Arena if they appear intoxicated.
Alcohol is sold at all events and shows on a case-by-case basis. Please check the "Event Info" for a specific concert to confirm if alcohol will be sold.
Limit of 2 beers per purchase.
Alcoholic beverages are not vended in the seating areas.
Beer sales are shut off at the end of halftime/intermission or earlier at management's discretion.
Drunk and disorderly behavior as well as violation of any alcohol policy will result in ejection from The Venetian Arena without refund.
SMOKING POLICY
The Venetian Arena is a smoke free facility. Smoking is permitted at certain times in designated areas. Smoking areas are open at halftime or intermission of performances and events. Note: some events or concerts do not have intermission.
